Sunday, February 8, 2009

Carver Creations Policies

1) I don't require a deposit to hold your spot. Please notify me if you wish to relinquish your custom spot. When it is your turn on my waiting list I will contact you to finalize all details. Please let me know before hand if you will be out of communication for a few days so that I may make appropriate adjustments to my customs list. If we have not made previous arrangements and you are unable to respond within 7 business days I will move to the next customer that is waiting.

2) To ensure a proper fit I have instructions on how to measure your child for wool. You may view my tutorial here "How to Measure for Woolies."

3) Please see my care instructions "How to keep your hand-dyed wool looking it's best". Wool will felt with normal use. Some babies are sensitive to certain types of wool yarn. Wool can experience compression wicking. Some dyes will bleed into the wash water so please wash each wool item separately. The colors of wool, like all fibers, tend to fade with use.

4) I wash and lanolize woolies prior to shipping them.

5) Please let me know how the item fits and functions when you receive it. I enjoy hearing positive input. I also appreciate constructive criticism because it allows me to improve my craft. All returns are made at the discretion of the seller.

6) I usually ship orders within 2-3 days after your order is completed and payment is received. All instock items are shipped within 48 hours. My postage paid prices are for customers in the U.S. Canadian buyers please add $1. If you do not pay within 30 days, then I will sell your item. I do recommend the purchase of postal insurance on all orders. If you choose not to purchase postal insurance, I will not be responsible for lost, stolen, or damaged packages. NO REFUNDS OR REPLACEMENTS will be issued for uninsured orders.

7) I ask for payment when I'm done creating. I can accept both funded and credit card (please cover fees) Paypal and Revolution Money Exchange.

8) For yymh/yymn spots: I encourage you to research yarn types and dyers before purchasing yarn. You are welcome to have the yarn seller ship it directly to me. If you are not sure that you will like the yarn, I recommend that the seller ship it to you first. I will return leftover yarn weighing 0.5 ounce or more. Yarn amounts under 0.5 ounce, I will keep. Please purchase the recommended amount and weight/type. The weight (bulky, sport, worsted) of the yarn will determine how much I need for a given item.

1 comment:

  1. I pulled my custom yarn dying services until I have the oppertunity to invest in some professional dyes.